Guarantee & Shipping Details

Marys Kitchen

 

Shipping Policy

FLAT RATE SHIPPING:

$100.00 or More = FREE SHIPPING

$40.00 - $99.99 = $4.00

$39.99 and Under = $9.00 

2nd Day Air Shipping = Add $20.00

Next Day Air Shipping = Add $40.00

Shipping rate is calculated by order subtotal per shipping address. 

Pearson Farm ships via UPS from our farm to your door Monday through Friday of each week, with the exception of US Holidays.  Based upon the availability of the crop and products, all orders received before 4p.m. EST Monday through Friday will be shipped the same day.  Orders received after 4p.m. EST will be shipped the following business day.  Next Day Air and 2nd Day Air shipping refers to the time in transit after it has been shipped from our farm.  This time in transit does not include weekends or holidays.

PEACH ORDERS: Based upon availability of the crop, Pearson Farm Peach Orders are shipped Monday through Wednesday of each week for delivery by Friday.  All orders received after 4p.m. EST on Wednesday will be shipped the following Monday.

Due to the fragile and perishable nature of our peaches, packages should arrive within 2 days of leaving the Farm to ensure perfect condition.  Many customers live within our 2 Day Ground shipment region, but we recommend 2nd Day Air for the following states:  NY, CT, RI, MA, NH, VT, ME, MN, IA, ND, SD, NE, KS, OK, TX, NM, CO, UT, NV, WY, MT, ID, OR and WA.  Should you choose to forgo the 2nd Day Air recommendation, Pearson Farm will be unable to guarantee the condition of the peaches, as well as offer any refunds or replacements.

HAWAII and ALASKA: Please call us at the farm for shipping information on orders going to Hawaii and Alaska due to shipping services differing from the contiguous 48 states.

CALIFORNIA and ARIZONA: We are unable to ship our fresh Georgia Peaches or In-shell Pecans to California or Arizona due to agricultural regulations in these two states.

POST OFFICE BOXES: We are unable to ship to Post Office Boxes.  Please provide valid street address for shipping.

INTERNATIONAL ORDERS: At this time, Pearson Farm does not ship internationally.

If you have any questions regarding our Shipping Policy, please call us toll-free at 888-423-7374 or e-mail us.



U.S. UPS Ground Shipping Map

Us this map to estimate how long your shipment will take.

Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all areas and does not apply to shipments containing a package with an Additional Handling or Large Package surcharge. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS service Guarantee, see the UPS Rate and Service Guide. The most up-to-date transit time details will be available at ups.com/ctc at the time of shipping. Certain commodities and high value shipments may require additional transit time for customs clearance.



 

Returns & Claims

All products ordered from Pearson Farm are guaranteed. If you are not 100% satisfied with the quality of the product you receive or it is damaged in any way upon arrival, we will replace it. UPS will need to pick up the damaged package for insurance purposes, so you must report the damage within 2 days and save the package.  

We guarantee our products to be fresh upon shipping. We reserve the right to substitute items with an item of an equal or greater value. We package our gifts carefully, and will ship a replacement upon proper documentation of damage from carrier.

Please call or email our customer service department if you have a problem with your order at 1-888-423-7374 or customerservice@pearsonfarm.com

 

Pearson Farm Inshell Complaint and Return Policy

Effective on Nuts Sold after 1/1/2019

While pecans grown on Pearson Farm end up all over the world, each season, we pick out the best pecans to sell directly to you under our own label. We are committed to offering only the best of the crop to our customers: we’ve been known to grade our inshell pecans twice just to make sure we’re comfortable with the quality that ends up at your table, by your fireside, or on your screened-porch.

But we know that even with the utmost attention to detail at each step of the growing, packing, and fulfilling process, we will occasionally make a mistake or hear a complaint. When that happens, here’s what you can expect. Below, see how we will handle complaints related to quality, variety, and size.

QUALITY: Pearson Farm guarantees that all of our inshell pecans meet USDA No. 1 standards as found in the U.S. Standards for Grades of Pecans in the Shell (Tolerances, §51.1404)1 and comply with international trade agreements. This means that you can expect less than 5% shell defects and less than 12% kernel defects and greater than 92% variety-true constitution. If you feel that the pecans you have received do not meet these standards, we will provide you with a return service label. Once we receive the pecans, we will inspect them against the standards referenced above. If the pecans do not exceed the standards, we will offer you a full refund. If they do, we will offer you a refund less a restocking fee of $17.50.

VARIETY: If we have shipped you the wrong variety (for example, you ordered Schley but received Elliot) we will ship you the correct variety of the same size as the original order. We reserve the right to have the original shipment returned, which we will do by including a return service label in your replacement shipment.

SIZE: If we shipped you fewer pounds than you ordered (for example, you ordered 10 lbs but only received 5 lbs), we will send more pecans so that you will have at least as many as you originally ordered.

 

Privacy Policy

Pearson Farm respects your privacy and guarantees the security of this site.  We will not share your information with anyone.  All information given us is held with the utmost care and security. We will not share any of your information such as name, address, charge card, phone number or e-mail address. We will not sell or rent any of your Personal information to third parties. The information asked for during the check-out process is necessary to process your order. Pearson Farm does not share any of our clients' information with anyone. Our newsletter is a private publication only for those who have registered for it.

1 §51.1404 Tolerances.
In order to allow the variations incident to proper grading and handling in each of the foregoing grades, the following tolerances are provided as specified:

(a) U.S. No. 1

(1) For shell defects, by count.

(i) 5 percent for pecans with damaged shells, including therein not more than 2 percent for shells which are seriously damaged.

(2) For kernel defects, by count.

(i) 12 percent for pecans with kernels which fail to meet the requirements for the grade or any specified color classification, including therein not more than 7 percent for kernels which are seriously damaged: Provided, That not more than six-sevenths of this amount, or 6 percent, shall be allowed for kernels which are rancid, moldy, decayed or injured by insects: And provided further, That included in this 6 percent tolerance not more than one-half of one percent shall be allowed for pecans with live insects inside the shell.

(ii) In addition, 8 percent for kernels which fail to meet the color requirements for the grade or for any specified color classification, but which are not seriously damaged by dark discoloration of the skin: Provided, That these kernels meet the requirements for the grade other than for skin color.

(3) For loose extraneous or foreign material, by weight.

(i) 0.5 percent (one-half of 1 percent)